Welcome to
CutTime

CutTime takes a workflow driven approach to empowering fine arts educators and leaders like you with data that provides actionable insights. We see the lifecycle of each task and design ‘assistant like’ features around them. With the growing demands of your programs, you can count on a more comprehensive and modernized toolset to collectively manage inventory, financials, communication and member participation. The user experience of the two platforms is very different. Charms is more traditional and uses email as a primary means of member communication. While CutTime is more modern and mobile friendly, using SMS Magic Link as the primary means of communication. They both share similar feature sets, but with a different approach. In some cases, there are features that are unique to each platform. Check out our Back to School Charms Transition On Demand Webinars featured in the Events & Webinars section of our website to learn more about the key differences. When you make the switch over to the NEW CutTime , you will also see more continuous releases of new features and enhancements to improve your seasonal workflow. 

Rest easy, you can continue using your Charms account for the next '23-'24 school year. For some folks, it is the perfect moment to make a fresh start with a new, more modern platform offered by CutTime. For others, their programs are waiting for certain features to be made available in the new CutTime before making a full platform switch. We've put together a series of On Demand Webinars (see links in the feature descriptions area above) to provide you with more detailed guidance so you can make the most informed decision possible for your program. Our customer support teams are on hand to answer questions and help guide you with the transition process. We encourage you to plan your transition with an onboarding checklist, staff and member communication and consider scheduling a 'data migration day or days' depending on the size of your program. Review our onboarding guide for more details and links to helpful resources.

Your data in your Charms Office account remains active and secure throughout the transition. Our team will work closely with you to help guide your exporting and importing tasks, preserving the integrity and security of your records. We are also preparing a set of importers to help facilitate key data sets like Students & Guardians. Once the member and inventory data transfer is validated, and your new CutTime accounts are activated, your former Charms Office account will remain in 'read-only' mode for thirty days and then your old data is purged. This important last step protects the data integrity of your district and school information from being exposed to malicious hacking and other potential security threats. We recommend you make a backup of your Charms Office data before making the switch.

CutTime uses Stripe for online payment collection. Stripe offers the best online payment processing solution in the market, recently named one of Forbes 10 Best Credit Card Processing Companies. Their standard payout is two business days and the funds are deposited directly into your school or booster club's account. They provide one of the industry's highest levels of security and reliability and lowest fees for processing transactions (3%), which is collected at the time of the transaction. No more chasing members to pay these fees! During the transition, we will work with you and your school to set up Stripe. Currently RevTrak and Paypal are being assessed and are not yet supported in the new CutTime.

58% of people say that texting is the most effective way for businesses and organizations to reach them. 74% of people respond to text messages from a business within an hour. Simply put - email is old school and very difficult for busy parents and guardians to keep up and respond. Isn’t everyone’s inbox overflowing these days?That’s why we came up with a more modern solution using SMS text messaging. We use SMS text as a web-based push notification to get your messages center stage on your members’ devices. Now instead of having to send a personal text message reminding a member to read your emails - they can just tap and go straight to your message! A huge time saver and life saver when you have an urgent item to communicate. Best of all, we enable you to see the ‘deliverability’ of your messages and alert you to issues where someone has changed their mobile phone number or accidentally ‘opted out’ from texts. No more ID and password reset headaches either! Trust us, you and your members will love the convenience of our secure SMS Magic Link messaging approach. No worries, we do send an email as a backup if your program member is not able to receive a text notification.

With the transition from Charms Office to CutTime, your current subscription price remains the same. If your Charms subscription is up for renewal, you will be able to renew at the same price for the next fiscal term. For any other changes, contact charms@gocuttime.com.

There are always tradeoffs to consider when facing a transition. Depending on the nature of your program, you either may want to make a fresh start with CutTime or stay with Charms until a key feature item becomes available. To help you assess this question, we encourage you to listen to our series of 'Back to School' Charms Transition On Demand Webinars and take our assessment quiz. Keep in mind that we are constantly enhancing the new CutTime, so what you see today will likely change for the better tomorrow.